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Frequently Asked Questions
Please read our FAQ before sending us a message. It might be quicker for you.
Free delivery for most UK postcodes. Some Highlands and most islands are not free. You will know who you are!
Our main payment processor is Paypal. From our point of view they are the cheapest and have the best interface. From your point of view they are the biggest, most reputable and easiest to checkout with. Paypal accept all cards. We also accept Bitcoin and offer a discount to customers choosing this method.
If you order by 12:30pm on Monday-Friday, we will dispatch your order the same day. Later than tat it will be the next working day. We use an overnight delivery service. The courier usually delivers on week days. Overseas customers and remote areas customers will have to wait a little longer.
We only collect the information from you that we need to process your order. We never see your payment information and we do not and can not store that information. We will share your delivery address with the courier so they can deliver your order, but other than that we will never share your details with another company.
You will receive an email confirming that your order has been placed. We will ship your order. We will email you with a tracking code. Soon after, you will receive your order.
Please get in touch. We will answer as soon as we can. We have Live Chat available during working hours, or outside working hours you can leave us a message.
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Send us a message
Heavenly Valley Farm
Twenty Pence Road
Wilburton, CB6 3PU
0208 123 0557
From 9:00am to 5pm, Monday to Friday, you will get a human. At other times, please leave a message and we’ll call you back.
💛 Beautiful, well made hammock, super fast delivery and lovely customer service. I like everything about this company from their ethics to their attention to attention to detail 💛
💛 Thank you so much – superb service as ever, the hammock arrived this morning and I was able to enjoy the sunny afternoon dozing in the garden in blissful comfort! Regards Lorna 💛
💛 Hi Paul My hammock arrived on Friday & I just wanted to say that I think it is fabulous – really good quality and the colours are beautiful. Often you take a bit of a punt when you order things on line but I am very impressed with your service & the hammock is better than I could have hoped. 💛
💛 Thanks – the hammocks have arrived and are great – just what I wanted. Highly efficient service. I shall recommend your firm to others. Regards, J 💛
💛 I wanted to say thank you so much for your service!!! I absolutely adore my new hammock, it’s beautifully made and the recycled cotton material is so much softer than I thought it would be! 💛
💛 Thank you Stuart for your brilliant customer service, knowledge and advice. The hammock is fantastic and it makes the garden a really fun place to be, not to mention relaxing. Thank you! Alex V 💛