- FREE Next Day Delivery
- Free Returns (365 Days)
- Established in 2004
- Best Price Guaranteed
Hammocks - Delivery and Returns
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💛 Beautiful, well made hammock, super fast delivery and lovely customer service. I like everything about this company from their ethics to their attention to attention to detail 💛
💛 Thank you so much – superb service as ever, the hammock arrived this morning and I was able to enjoy the sunny afternoon dozing in the garden in blissful comfort! Regards Lorna 💛
💛 Hi Paul My hammock arrived on Friday & I just wanted to say that I think it is fabulous – really good quality and the colours are beautiful. Often you take a bit of a punt when you order things on line but I am very impressed with your service & the hammock is better than I could have hoped. 💛
💛 Thanks – the hammocks have arrived and are great – just what I wanted. Highly efficient service. I shall recommend your firm to others. Regards, J 💛
💛 I wanted to say thank you so much for your service!!! I absolutely adore my new hammock, it’s beautifully made and the recycled cotton material is so much softer than I thought it would be! 💛
💛 Thank you Stuart for your brilliant customer service, knowledge and advice. The hammock is fantastic and it makes the garden a really fun place to be, not to mention relaxing. Thank you! Alex V 💛
IMPORTANT INFORMATION CHRISTMAS 2020
Our warehouse will be operating all the way to the 23rd December. I would advise choosing Special Delivery after 17th December if you want delivery for Christmas.
Our warehouse is closed from 24th December to 4th January, so if you order from 23rd December in the afternoon, you can expect delivery around the 6th January.
Customer service is also officially closed in this time, but Ada said she will be replying to some emails on the inbetween days, so it is always worth sending an email. Any questions will certainly be answered by the end of the 4th January 2021.
Hammocks – Free UK Shipping
We offer free shipping in the UK on all orders over £49, so the price you see is the total price you pay. Most hammocks are sent on an overnight service, and so long as you order by 12:30pm, we will ship your order the same day.
Nearly all hammocks are on the overnight service. Some items (Vivere or TROPILEX brands) take 3-5 working days to deliver as these are shipped from the Netherlands.
Some highlands and islands are not included in the free service, and there is a low shipping cost for EU countries.
We can also ship hammocks worldwide. The shipping price is what the courier charges us and will be calculated and displayed at the checkout depending on the weight and dimensions of the product.
Yes. Once we ship your hammock, we will email you with a tracking code and depending on which courier it is you may get automatic updates on the shipments progress. Otherwise you can check progress on the couriers website at any time.
Most hammocks on our website are available for overnight shipping. On each product there is a box that either says ‘overnight shipping’ or ‘4-7 days delivery’.All Hamaca brand products are available for overnight shipping. All Vivere products are on 4-7 days delivery. Most items from the following brands are shipped overnight: Kelsyus, Amazonas, Cacoon.
The following list of postcodes are those that UPS and other couriers charge extra for because they are remote. Delivery to these postcodes often takes an extra day.
Channel Islands are charged as International shipments
JE – JERSEY
GY – GUERNSEY
We can do, but you need to get in touch with us by phone or using the live chat box. The price depends on the service you want and the size and weight of the goods. We are happy to help.
The courier will leave a message. You can then contact the courier and arrange a new day for a second attempt.
You can call the courier on the morning of the delivery day to find out what time they expect to deliver.
If you are not able to be home, you still have a few options.
a) You can leave a note, telling the courier where they can leave the package safely, weather it is with a neighbour or somewhere safe on your property.
b) You can go to the local depot and collect the parcel from the courier at your convenience.
After two delivery attempts, the courier will keep the package at their depot for up to a week during which time you can go and collect it. After that, they will return the package to us.
So long as the hammock is unused (beyond a single use) and it is within 60 days, you can return it to us for a full refund.
Just wrap it up so that it will not get damaged in transport and send it back. I would recommend using a service such as Interparcel to book a courier that is well priced and convenient.
Make sure you include your order details with the parcel so we can identify who sent it back to us. You could also send us a message to let us know that you are sending it back and you could even include the couriers tracking code so we can track the parcel for you.
If the package looks damaged when it arrives, it is important that you sign for the package as damaged, and inform us straight away. Couriers should treat parcels well and they should pay if they don’t.
If you have been using your hammock or hammock stand for a while and then it develops a fault or you notice a fault, then please take a picture of the problem and send it to us.
Our warranty if for 1 year, so you can return something any time up to a year if there is something wrong with it.
If an item is faulty, once we have the pictures from you, we will decide weather or not to collect the item from you, at our expense. You can decide if you prefer a replacement or a refund.
If we have a dispute, we can hire a neutral non-governmental mediation service to make a decision, such as PeopleClaim. This is cheap and quick and NAP compliant.
In reality, since 2004 we have had so few disputes that it is extremely unlikely that we can’t resolve any problems with a simple phone call.
The rules for returns so as to avoid any disputes are as follows.
- You can return un-used or once-tested items within 60 days for a full refund. This means if an item is clearly well used or it is past 60 days, we will not accept a return.
- If any product develops a fault that is not due to misuse in the first year, we will replace it or refund it. This means that if it is later than a year or if the item has been misused we will not refund or replace it.
If an item is faulty, then we are responsible for the return shipping costs.
If the item is not faulty, then the shipping costs fall to the customer.
If you paid extra for any premium or express shipping services, then we will refund these if the item is faulty, but not if you simply return something for another reason.
Maybe someone bought you a hammock as a present on the same day your bought a hammock for yourself, and you want to return it. It is fine with us!
You can return your un-used hammock any time within 60 days for a full refund.
If anything you buy from us breaks or develops a fault within a year, we will replace it or refund you in full.
Our address is:
Heavenley Valley Farm
Twenty Pence Road
Wilburton, CB6 3PU