TERMS AND CONDITIONS
These Terms and Conditions govern the supply of goods sold by Mypashmina UK Ltd (No. 5708615) (“we” and us”) to the customer named on the order form provided on the HammockHeaven.co.uk website (“you”). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
The price payable for the goods you order is as set out on our website at the time you place your order.
We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.
Please be aware that any Customs fees or other applicable fees levied by authorities outside of our control are out of our hands. These fees are payable to the outside bodies and we are not responsible for their effect on your order.
All damages must be reported to us immediately and no later than 24 hours after delivery, by telephone (on 0208 123 0557) or email to [email protected] If you do not notify us within this time, any damages will be deemed to have been caused by you. If you are unsure about the condition of your delivery please sign for the goods “unchecked”. This allows us then to make a valid claim on your behalf with the couriers. Failure to comply with this may mean that it may not be possible to replace/refund your goods.
If we do agree to replace your item and require the original item back, we will only send out the replacement once the original is returned in full and checked by our staff.
Should a fault occur within the first year of having the product, please send us photographic proof via email.(This does not include wear and tear, such as fabric pulls or pain chips or scratches on frames). We shall send these photos to the manufacturers and if they agree that there is a Warranty fault, we shall endeavor to solve the problem. Please remember that the hammocks are handmade items, so often the fabric will have tiny imperfections. The final decision with warranty claims is with is.
Your items are covered for One Year from the date of placing the order. If your item is faulty or develops faults during this time, you can send us photographic evidence and we will endeavor to help. You should contact us by telephone too, on 0208 123 0557 to advise of the nature of the problem.
Delivery & Title
Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.
If delivery is attempted but not successful, and returned to us, we reserve the right to charge for subsequent delivery attempts.
If further charges arise, for example Customs charges and handling charges for orders sent internationally, we shall not be liable for payment of these charges. We strongly advise that you look into import charges before placing an order.
If you have entered the wrong adress you will need to phone as immediately so that we can change it. If the hammock gets returned to us because you have given the wrong address you will have to pay to have it sent out a 2nd time, or you can choose to have a refund minus the shipping cost.
If you have instructed the courier to leave the hammock somewhere or with a neighbour, you are entirely responsible for the safe delivery of your order. You can include delivery instructions in the notes box at the checkout. It is at your own risk, so we recommend only asking the courier to leave it somewhere if you are 100% sure it will be safe.
In any event, if the courier attempts to deliver, fails and then the goods are returned to us, we will send again to you on receipt of a second payment of the delivery charges. To avoid this situation, If your order hasn’t been delivered within 5 working days after your order , you should contact the courier in the first instance, and then contact hammockheaven.
If you foresee any difficulty in taking delivery of an order, please inform us as early as possible and we can try to help. Please call 0208 123 0557.
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, refund you the price paid for such goods as soon as possible and in any case within 30 days. Before making payment you can check availability of all items . Any orders placed for out of stock items will be accepted as advance orders pending the arrival of new stock.
Cancellation, Returns and Refunds
Please keep the original packaging. We reserve the right to refuse items returned without the original packaging. The packaging must be unbroken. You may cancel your order by giving us notice of cancellation within 10 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
Refunds will be made within 28 days of the date the returned goods are received.
Refunds will be given at the discretion of the Company Management in any other cases.
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
Wrongly priced items
We are constantly checking our website prices but on the odd occassion if there is an error in the pricing we reserve the right to cancel your order and refund any monies paid in full. Notice will be given to you by email or by phone.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
All prices include VAT at 20% subject to changes in taxation.
Our policy is to respond to all complaints within 2 working days at the latest. In practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the Contact Us section in the menu.
In the event of a dispute, we will use a non-governmental dispute resolution organisation to mediate and make the final decision.
Distance Selling Regulations 2000
Mypashmina UK Ltd adheres to the Distance Selling Regulations 2000, which state that from the time the order is placed up until seven working days from the “day after” the day the goods are received, the consumer has the right to cancel the order. A refund of all monies including postage and packaging will be made by us within 30 days of cancellation. We will request that the goods (in their original condition) are returned at the consumers cost, and if they are not returned will collect them and deduct the direct cost from the refund. This does not affect your statutory rights as a consumer.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from usand will never pass your details on to any other company.
The type of information we will collect about you includes:
credit/debit card details (however, we never see your card details when you order directly online)
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.